Terms & Conditions of Sales

PART 1: GENERAL CONDITIONS OF RENTAL OF THE ESTABLISHMENT La Fenaison

ARTICLE 1: GENERAL PROVISIONS

The reservation is agreed with the lessor FINK Alain Vincent, 04/25/1971

· Home: Francheville, 17B – 4970 STAVELOT

· Phone: +32 471385142

· Email address: a.fink@skynet.be

· Bank account (of the lessor): IBAN BE69 7320 7397 4978 (BIC: CREGBEBB)

The contract is a tourist rental contract. The rental period is an essential condition without which the contract would not have been concluded. The tenant may not establish their primary residence in the rented property.

The establishment includes 1 accommodation for a capacity of 3 people in Francheville 17C – 4970 Stavelot.

Exceptionally and upon prior written request from the tenant, the owner may, subject to conditions, agree to the presence of a 4th person.

The tenant is required to respect the maximum capacity announced in the rental. Any breach of this clause may result in the immediate termination of this contract, at the tenant's expense, with the rental amount remaining permanently acquired by the lessor.

The tenant must arrive on the specified day and at the specified time. In the event of late or delayed arrival, the tenant must notify the landlord.

The accommodation meets current standards and legislation (planning permits, prior authorizations, fire safety standards, etc.).

ARTICLE 2: TERMS AND CONDITIONS FOR CONCLUDING THE CONTRACT

The rental is effective upon payment of the price of the stay (100% of the amount):

·be collected by the secure payment system (Stripe) when booking online; (Not yet applicable)

· either to be paid to the lessor's bank account number within 5 days following receipt of the electronic reservation confirmation (voucher) or confirmation by email.

Unless otherwise specified in the reserved offer, the price of the stay does not include:

· Deposit: €150.00 (one hundred and fifty euros)

· End of stay cleaning: €50.00 (fifty euros) - mandatory upon booking

ARTICLE 2 bis: THE DEPOSIT

The deposit, in the amount of €150.00 (one hundred and fifty euros), will be paid 5 days before the stay by transfer to the lessor's bank account number or deposited in cash upon arrival.

The lessor reserves the right to refuse access to the establishment if the deposit is not paid.

The deposit will be returned within 10 days of departure if there is no damage to the accommodation, outbuildings and surrounding area.

The deposit is intended to cover all debts that the tenant may still owe to the lessor upon return of the premises.

In the event of a dispute, the lessor may, under his responsibility, retain the deposit until responsibilities are clearly established.

If it turns out that the tenant is not liable for the amounts claimed and that all or part of the deposit must be returned, the lessor will owe interest at the legal rate on the amount ultimately to be returned.

ARTICLE 3: SOLIDARITY

In the event of multiple tenants, the person who made the reservation is responsible for the debts and claims of all tenants.

ARTICLE 4: LATE PAYMENT

If the lessor does not receive the payments within the specified time, he may cancel the rental by registered letter or email the day after the scheduled payment date.

This clause does not apply to late bookings.

ARTICLE 5: CANCELLATIONS – PREMATURE DEPARTURE – NO-SHOW

a) Cancellation by the tenant

Any cancellation must be notified by registered letter or email and addressed to the lessor.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure for either party:

1. The date of execution of the contract will be postponed to a later date to be agreed between the parties (voucher for an amount equivalent to that of the reservation to be deducted from a future stay).

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

b) Cancellation by the lessor

Any cancellation must be notified by registered letter or email and addressed to the tenant.

The cancellation conditions determined in the electronic order form (voucher) apply.

In the event of force majeure (or act of God) for either party:

If no agreement can be reached within a period of 18 months, the amounts paid will be fully refunded to the tenant.

2. The contract is cancelled by agreement between the two parties and all amounts already received by the lessor are reimbursed to the tenant.

c) Premature departure

The early departure of the tenant does not result in any reimbursement, even partial, of the price of the stay.

d) No-show of the tenant

If the tenant does not show up within 24 hours of the arrival date stated in the contract:

· the reservation becomes null and void automatically;

· the payments remain acquired by the lessor who reserves the right to claim the balance from the tenant;

· the lessor can dispose of his property.

ARTICLE 6: RESPONSIBILITIES – INSURANCE

a) Fire insurance

The tenant must be covered by Fire Insurance (holiday) for any damage that he may cause to the building and the rented furniture.

The tenant declares, after having checked, to be covered for such risks by his personal fire insurance (holiday insurance).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

b) Family Civil Liability Insurance (private life)

The tenant declares that he is covered by Family Civil Liability insurance (private life).

In the event of a breach, the tenant undertakes to take out a contract covering this risk, at the latest on the day of entry into the rented property(ies).

ARTICLE 7: DOMESTIC ANIMALS

Pets not allowed

Pets are not allowed. In the event of non-compliance with this rule, the landlord has the right to refuse the tenant entry to their establishment. Refusal cannot under any circumstances be considered a modification or termination of the contract initiated by the landlord, so no refund can be considered in the event of the tenant's departure.

ARTICLE 8: USE AND OCCUPANCY OF PREMISES

The tenant undertakes to behave in a manner that is respectful of the residents and the environment in general (fauna, flora, various facilities, etc.). He/she shall use the rented property in accordance with its intended purpose and as a prudent and responsible person.

The tenant must return the property in the condition in which it was received. He is liable for any loss or damage to the lessor.

The organization of group festive events is not permitted.

The cottage is not suitable for children under 8 years old (lack of equipment suitable for children, presence of a pond, steep stairs).

ARTICLE 8 bis: INVENTORY OF AFFAIRS

An inventory of the equipment of the rented property is not systematically carried out. An inventory of fixtures is only carried out at the beginning and end of the stay at the request of one of the two parties. This inventory must be signed by both parties to provide proof of the condition of the rented property and its equipment.

The property is assumed to be in perfect condition of maintenance and operation.

The lessor manages the property in a reasonable manner and wants it to remain in perfect condition. He replaces any defective equipment as quickly as possible.

Any malfunction or anomaly, any difference with the possible inventory of fixtures must be reported to the lessor, at the latest by 10:00 a.m., the day after the day of arrival.

ARTICLE 9: COMPLAINTS

Any complaint must be sent to the lessor by registered letter or email within 8 days of the end of the stay. Supporting documents must be attached.

In the absence of an agreement between the parties, only the courts of the judicial district of the place where the accommodation is located have jurisdiction - Verviers.

ARTICLE 10: TRAVELER CONTROL

The landlord is entitled to check and record the identity of all occupants of the accommodation in accordance with the 2007 law. The tenant must present a valid identity document (identity card or passport). Check with the CGT

ARTICLE 11: ACCEPTANCE OF THE GENERAL CONDITIONS

Unless expressly stipulated otherwise, the tenant is deemed to have read the said conditions and to have accepted all of their clauses at the latest when booking online, when paying the deposit and/or the balance for the stay, or when taking possession of the establishment.

PART 2: GENERAL CONDITIONS OF ONLINE SALE VIA THE ORC

ARTICLE 1: PURPOSE

These general conditions apply to all online reservations made with our establishment LA FENAISON using the Regional Marketing Tool (ORC).

The customer acknowledges having read and accepted these general terms and conditions. No reservation is possible without the customer's agreement to them. The customer has the option to save and print these general terms and conditions.

ARTICLE 2: OFFERS

All our advertisements, web pages, and offers are prepared in good faith and based on available data. Maps, photos, and illustrations are provided for informational purposes only and are not binding. They may be subject to change before the booking is finalized. The customer authorizes us to correct any obvious material errors in the information we provide.

ARTICLE 3: PRICE

The prices displayed at the time of booking represent the total price of the service sold, including taxes, fees, and other charges. Any additional charges will be clearly indicated before the service is booked.

The customer authorizes us to correct any obvious pricing errors.

ARTICLE 4: RESERVATION

The customer chooses the services presented on the regional marketing tool. He acknowledges having read the nature, destination and booking terms of the services available on the booking tool and having requested and obtained the necessary and/or additional information to make his booking with full knowledge of the facts. The customer is solely responsible for his choice of services and their suitability to his needs, such that we cannot be held liable in this regard. The booking is deemed accepted by the customer at the end of the booking process.

ARTICLE 5: RESERVATION PROCESS

Reservations made by the customer are made via the electronic reservation form accessible online on the reservation tool. The reservation is deemed to be made upon receipt of the reservation form. The customer undertakes, prior to any reservation, to complete all the information necessary for the reservation. The customer attests to the truthfulness and accuracy of the information provided. Once the final choice of services to be booked has been made, the booking procedure includes the following steps up to validation: entry of the bank card in the event of a request for a guarantee or prepayment, consultation and acceptance of the general conditions of sale relating to the service(s) and, finally, validation of the booking by the customer.

ARTICLE 6: ACKNOWLEDGMENT OF RECEIPT OF RESERVATION

The booking tool acknowledges receipt of the customer's booking and confirms it by sending an email without delay. The booking confirmation by email summarizes the contract offer, the services booked, the prices, the sales conditions relating to the selected rate, accepted by the customer, the date of the booking made as well as the address of the establishment to which the customer can submit their complaints.

ARTICLE 7: RIGHT OF WITHDRAWAL

It is recalled that, in accordance with Article VI.53 of the Belgian Code of Economic Law, if the contract provides for a specific date or period of execution, the customer does not have the right to withdraw in the event of a reservation:

- accommodation other than for residential purposes (e.g. holiday accommodation),

- of transport,

- car rental,

- catering and services related to leisure activities.

ARTICLE 8: RESPECT FOR PRIVACY

We collect your data in accordance with the General Data Protection Regulation (2016/679) (""GDPR"").

The personal data you provide us is necessary for processing your reservation and is essential for the management and provision of services (Article 6.1.b of the aforementioned Regulations). For these purposes, your data may be transferred to our partners, including Elloha.com, which manages the booking tool, online payment providers, and providers established in third-party countries. Particularly when paying online, the customer's bank details must be transmitted by the payment provider to the establishment's bank for the execution of the booking contract. We only use partners that guarantee a level of protection that complies with the principles enshrined in the GDPR.

With your consent, your data may also be used by us to send you our promotional or commercial offers, by email or post.

We keep your data for a period of 3 years after the last contact (email, reservation, etc.).

As the person whose data is collected, you have the right to access, rectify and erase your data, as well as the right to object to the collection of your data. These rights can be exercised by sending us an email, stating your name, first name and address as well as the subject of your correspondence.

Your complaints regarding the collection and processing of your personal data may be addressed to the competent supervisory authority.